V24 Wifi - current unavailability of remote access

Dear customers,

unfortunately, as of Wednesday, March 10, 2021, remote access to the V24 Wifi central unit is not available, both via the mobile application and via the web interface. The problem was caused by a large fire in a data center in France www.datacenterdynamics.com, where the cloud server was located, on which the system is operated by our external supplier.

According to the initial information, the data from the server were not lost, so it will probably be possible to restore the system in its original form, however, we do not yet have more detailed information on when remote access could work again.

The temperature control itself within the object is not affected by this matter, only the control settings can not be changed remotely now.

We apologize for the inconvenience and will keep you informed about the situation.